If you’ve encountered the bug, there’s one simple way to fix it and get your files back: Uninstall the update that caused the problem. How to Uninstall the Update and Get Your Files Back The bug seems to occur during the update’s installation process. We’ve installed this update on several PCs and haven’t run into the bug. If your PC has already installed the update and you haven’t experienced the bug, you don’t need to uninstall the update or take any action. If you’re using Windows 10, you likely already have it installed. Windows Update will automatically install it on your PC. The buggy update is KB4532693, which Microsoft released for Windows 10 on Feb. We don’t know for certain exactly what’s causing the problem on some PCs and not others. 17, Windows Latest wrote that multiple Microsoft Support employees had said Microsoft engineers are working on fixing it. Woody Leonhard reported on it for Computerworld on Feb 13. Microsoft told Bleeping Computer it was aware of the issue on Feb. As Bleeping Computer‘s Lawrence Abrams put it, it looks like Windows 10 “is loading up a temporary profile to be used during the update process and failing to restore the user’s profile when done.” Files appear to be deleted because Windows 10 is signing some people into a different user profile after they install the update.
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